StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. the exact pickup location and times. Within nine months of my arrival at StubHub, thats exactly what happened. 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Oscar Ferruz Director of Supply, Primary and Operations. Our RSS feed includes all eBay news articles published on this website. Jeff Zwelling TBD. In 2018 and 2019, eBay faced mounting pressure from shareholders. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. We would be the company acquired, not the ones doing the acquiring. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. You should not rely on any forward-looking statements. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. 1412 Broadway, New York, 10018, USA. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. Somehow, Id have to navigate us through it. Then came the coconut, an event none of us could have predicted. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. The transaction, subject to customary closing conditions, is expected to close in mid-2016. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. StubHub gets a lot activity from users on Facebook than it does on Twitter. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. % of people told us that this article helped them. Find contact information here. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. How do I contact? Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. The Utah-based firm announced on LinkedIn it We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Surviving wasnt easy. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Eric Baker Founder. Founded in 2,000 and with presence in over 40 StubHub is the largest ticket marketplace in the world and enables fans to Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. StubHub is an eBay company (NASDAQ: EBAY). StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. WebGet in touch with us today! StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. This article was co-authored by wikiHow staff writer. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. The Company offers tickets for live sports, music, and theatre events. This article was co-authored by wikiHow staff writer, Eric McClure. The Company offers tickets for live sports, music, and theatre events. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Published and reprinted by permission of Houghton Mifflin Harcourt. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci WebStubHub is an American ticket exchange and resale company. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Restrictions apply. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history If a crisis like this had hit us earlier, wed have been in better shape to weather it. Being OK With Spectacular Failure. Choose Possibility: Take Risks and Thrive (Even When You Fail). Join the list. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. By using our site, you agree to our. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. In 2017, eBay enabled $88 billion of gross merchandise volume. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. The corporate office phone number is 415-222-8400. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. It Terms of the deal are not being disclosed. Pro tip: Each number appears to go to a different department. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. The more I learned about StubHub, the more excited I became. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Give us a call if you need help with something urgent. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Thanks for your message we aim to get back to you within 24 hours. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Singh Cassidy will be based in StubHubs San Francisco headquarters. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. This article has been viewed 52,013 times. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Copyright 2021 by Sukhinder Singh Cassidy. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Built In is the online community for startups and tech companies. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Check your order confirmation email for We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Olivier Ropars Vice President & CMO. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Every order is 100% guaranteed. Open our virtual assistant, click on "Contact First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
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